9:30
|
Registration of the participants
|
10:00
|
Opening of the European Spa Congress
ARKADIUSZ DAWIDOWSKI
President of the European Spa Foundation. International consultant in the spa & wellness market, creator of the concepts of spa facilities, including Głęboczek Vine Resort & Spa, Villa Park Med & Spa, Czarny Potok Luxury Collection, Kormoran Wellness Medical Spa, Narvil Conference & Spa, and Studio Sante. Director of ForSpa Group. He represents Poland at the Global Spa & Wellness Summit. Member of the Eastern European Initiative at the Global Wellness Institute. Lecturer in the field of wellness & spa facility management at University College of Tourism and Ecology.
ARKADIUSZ
DAWIDOWSKI
|
AGNIESZKA WRÓBLEWSKA
Deputy editor of LNE, master of cosmetology at Medical University of Lodz, postgraduate studies in journalism at University of Silesia, post-graduate studies in brand management at Warsaw School of Economics.
AGNIESZKA
WRÓBLEWSKA
|
|
10:15
|
Do you really know your customers? Key motivations of guests, the areas of the demand and of the growth of services on the wellness & spa market in 2018.
DR LÁSZLÓ PUCZKÓ (WĘGRY)
World-renowned expert in the field of health, wellness and medical tourism. As an economist specializing in tourism, he conducted comparative research, such as ”Medical tourism and spa tourism: Where spas fit” for Global Spa and “Health tourism research” for the World Tourism Organisation and the European Tourism Commission. Over the last 20 years, Laszlo has improved his knowledge in the fields of product development, mapping and experiment designing, impact assessment, and marketing. He was manager at KPMG and at the global advisory company, Travel, Leisure and Tourism Group (for Europe and the Middle East), consultant with many projects, including the expansion of the historic Rudas bathhouse in Budapest and Source of Silence Holistic Retreat in Hungary. Lecturer, author of books and specialist articles.
DR LÁSZLÓ
PUCZKÓ (WĘGRY)
|
|
10:45
|
Spa income management, or almost everything a manager and an investor should know about measuring a success in a hotel spa and a day spa.
MIKE WALLACE (WIELKA BRYTANIA)
Medical spa & wellness expert with 20 years of experience in the health, wellness and medical tourism industries. Brand manager and Group Spa Director at “Danubius Health Spa Resorts” – the largest spa network in Europe. Lecturer at conferences and universities related to the subjects of spa management and medical tourism all over the world. He writes articles for magazines from the spa and health industries. Co-author of a book on health and wellness. General Secretary of the International Medical Wellness Association, member of Global Thermal Think Tank.
MIKE
WALLACE (WIELKA BRYTANIA)
|
BECKY WOODHOUSE (WIELKA BRYTANIA)
General Director of PURE Spa & Beauty, one of the fastest growing businesses in the beauty & wellness industry in the UK. PURE Spa & Beauty is a day spa chain with 8 outlets that employ more than 120 people. Becky is a certified accountant, but her passion is associated with the beauty industry. She founded PURE in 2002 after she had discovered a gap in the market for urban professionals wanting to take care of their health, well-being and beauty essentials. PURE has won multiple industry awards in the UK, including triple “Day Spa of the Year” and “Employer of the Year”. Becky regularly works for the development of the global spa & wellness industry, she is a lecturer at business conferences and writes for the largest specialist magazines in the world.
BECKY
WOODHOUSE (WIELKA BRYTANIA)
|
|
11:45
|
Questions and discussion time
|
12:00 - 12:30
|
Coffee break and networking
|
12:30
|
Don’t be a manager, be a partner who inspires your co-workers to act – the turquoise style of management, not only in a spa.
ŻANETA POIRIEUX
Organiser of the first International Conference “Company with a soul” (www.firmazdusza.pl), which promoted the idea of Turquoise Organisation, as well as conscious personal and professional lifestyles. She believes in people’s creative potential, and inspires them to become bigger and better. Mentor in Business Career, Life & Business Executive Coach, Leadership & Talent Management Developer, author and trainer at development workshops for Top Managers of international management teams. Ambassador of Women’s Entrepreneurship.
ŻANETA
POIRIEUX
|
|
13:15
|
Dream team. How to create and maintain a team that will survive changes in the labour market?
AGNIESZKA TRAFAS
Owner of the Wellness ProVita Hotel in Kołobrzeg. In 2013, the company came in 4th in Poland in the “Best Workplaces” ranking, in the category of companies employing up to 500 people. The hotel has implemented a pioneering program to support organisations in pursuing corporate wellness in Poland. She cooperates with valued European specialists in this area, thus enabling the development of knowledge of Polish experts and the exchange of experience internationally. Initiator and co-founder of the Kołobrzeg SPA Foundation and the Local Tourist Organisation in Kołobrzeg. Member of the Health and Beauty Consortium at the Polish Tourist Organisation.
AGNIESZKA
TRAFAS
|
PIOTR LEDWORUCH
Director of the Heron Live Hotel near Nowy Sącz. He gained his professional practice in hotels in Poland, Belgium, England and Dubai, working for the Accor and Starwood chains, among others. In Poland, he managed hotels including Best Western Korona SPA & Wellness in Lublin, Grand in Krakow, President in Krynica-Zdrój, Dosłońce SPA in Dosłońce, he prepared the opening of the Bristol Hotel in Busko-Zdrój, and, for the last three years, he has managed the Arłamów Hotel.
PIOTR
LEDWORUCH
|
ALLA SOKOLOVA (ŁOTWA)
Managing director of Inbalans Group and creator of the first international wellness centre in Latvia, which, under her leadership, has won the title of “The Best Spa Hotel” three times and the “The Best Spa Cuisine” twice. Founder and CEO of Inbalans, a multidisciplinary consulting and management company offering solutions in the field of creation, development and management in the wellness & hospitality industry. She has over 10 years of experience in the industry. Alla is passionate about popularizing the wellness culture and is actively involved in research, development and integration of holistic lifestyle concepts that she implements in business. Chairwoman of the Global Wellness Institute's initiative “From the Baltic Sea to the Black Sea,” ambassador of Global Wellness Day in Latvia.
ALLA
SOKOLOVA (ŁOTWA)
|
|
14:00
|
Questions and discussion time
|
14:15 - 15:15
|
Lunch break
|
15:15
|
The sales e-volution.
RAHIM BLAK
CEO of click community – a social media agency employing over 80 social media specialists, CMO and co-founder of the edrone system – the first eCRM for e-commerce. While staying focused on social marketing, he also deals with the creation of start-ups in the SAAS model. Speaker and trainer who occupies the highest positions in the rankings of conferences and workshops. He loves sharing his knowledge, which he demonstrates in his videos and lectures from the #ZrozumiećBiznes (UnderstandBusiness) series.
RAHIM
BLAK
|
|
16:00
|
A clever way to combine wellness and medical services in the hotel spa conditions.
NATASZA SALLMANN
Owner of Sallmann Concept. For 15 years, she has been vice president of K&P Consulting, one of the first Polish consulting companies in the industry. National and international expert in marketing, as well as wellness & spa services in hotels, spas, and water recreation centres. For years, she has cooperated with leading hotel facilities in Europe, including Regena Gesundheits-Resort & Spa (Germany), Hotel Paradies (Italy), A-Rosa Resorts, Yachthafenresidenz (Germany), and Schwarz Hotel (Austria). Author of individual and targeted marketing and service concepts. Promoter and exclusive trainer of the innovative Wavebalance™ method. Author of the syllabus for the first “Manager of a Wellness & Spa Hotel” postgraduate studies in Poland.
NATASZA
SALLMANN
|
WOJCIECH CACKOWSKI
Physiotherapist, certified ATSI (Anatomy Trains Structural Integration) therapist and certified Anatomy Trains teacher. He gained his experience in Ireland while working at the Marriott chain spas. At the Głęboczek Vine Resort & SPA Hotel, he created a spa from scratch; he worked there combining the positions of spa therapist and manager. Currently, he is creating the medical part of the offer and supervising a team of therapists at the Villa Park Med & SPA Hotel in Ciechocinek and at the Głęboczek Vine Resort & SPA. Juror of a competition for spa facilities and spa industry manufacturers.
WOJCIECH
CACKOWSKI
|
ADAM MAKOWSKI
Physiotherapist and hotelier. Co-founder of SPA PERFECT and Dworek Mechelinki near Gdynia. Specialist in biological regeneration, relaxation techniques in spa centres, massage, orthopaedic physiotherapy, curing spinal pains, and specialist rehabilitation of children and adults. Creator and co-creator of proprietary treatment projects and massages. Author and co-author of scientific papers in the field of physiotherapy and massage in spa centres. Member of the Polish Society for Sports Traumatology.
ADAM
MAKOWSKI
|
|
16:45
|
Questions and discussion time
|
17:10
|
Closing of the Congress
|
|